Senior Operations & Resource Manager - DENTSU

What I did

• Bridging the operational excellence and resource management disciplines, created improved SOPs, strategically engaged talent, and partnered with recruitment to drive organizational efficiency.

• Established, owned, and maintained resource management database for account management and project management disciplines (300+ resources) across the US Creative Service Line including paid allocations, actual utilizations, pipeline needs, and organization charts

• Improved operational systems through troubleshooting and implementing measures such as creation of new hire request process workflow and initializing salary band standardization

• Engaged with talent to gain meaningful understanding of their skills, experience, and goals to manage and align each individual with opportunities for success and growth

• Collaborated closely with lead recruiters, monitoring full-time and contract hiring needs through ownership of new hire request forms, contributed to weekly sourcing and recruiting meetings

• Optimized SOPs and tool stacks across project and account management disciplines while continually monitoring processes to find areas needing improvement to improve the team’s day-to-day efficiency

• Created monthly financial reporting and analysis for internal review to ensure alignment with revenue forecasts and goalsBridging the operational excellence and resource management disciplines, created improved SOPs, strategically engaged talent, and partnered with recruitment to drive organizational efficiency.

• Established, owned, and maintained resource management database for account management and project management disciplines (300+ resources) across the US Creative Service Line including paid allocations, actual utilizations, pipeline needs, and organization charts

• Improved operational systems through troubleshooting and implementing measures such as creation of new hire request process workflow and initializing salary band standardization

• Engaged with talent to gain meaningful understanding of their skills, experience, and goals to manage and align each individual with opportunities for success and growth

• Collaborated closely with lead recruiters, monitoring full-time and contract hiring needs through ownership of new hire request forms, contributed to weekly sourcing and recruiting meetings

• Optimized SOPs and tool stacks across project and account management disciplines while continually monitoring processes to find areas needing improvement to improve the team’s day-to-day efficiency

• Created monthly financial reporting and analysis for internal review to ensure alignment with revenue forecasts and goals