Associate Director, Operations - Ogilvy

What I Did

As part of Delivery + Operations team, owned development of scalable systems, tracked capacity utilization for optimized billability, and conducted financial reconciliation to restore profitability.

• Developed scalable processes and systems to improve or establish essential operations functions during a time of structural change and business acquisition; created resource capacity and utilization mapping, initiated project burn tracking best practices, and analyzed data for insight-driven solutions
• Conducted weekly resource management meetings with 5 team leads using a real-time, data-informed approach that optimized utilization and generated effective staffing structures
• Prepared and circulated reports for topics including billability, new business, and project burn
• Owned onboarding and offboarding for full-time hires and interns, ensuring team members had smooth transitions and access to necessary information and resources
• Led continuous financial review of projects (totaling $2M–$5M) by managing scope-creep and deliverable reconciliation to restore projects to profitability; utilized learnings to inform comprehensive future scopes that contributed to the organization’s overall success
• Fostered cross-functional relationships between leaders in finance and HR to drive efficiency and simplify workflows
• Effectively and impartially navigated conflicting priorities with creative problem solving and decision making that kept teams motivated in high pressure situations and ensured best results